Human Engagement & Experience

AI that serves customers, not scripts

Virtual agents and agent assist deliver grounded answers, personalized offers, and faster resolutions-raising CX/EX while lowering handling time and support costs.

Data Readiness
for AI
Intelligent
Decisions & Insights
Workflow Automation
& Process Optimization
Human Engagement
& Experience
Platform
& Engineering Services

Why Enterprises Choose:

AI for Human Engagement & Experience

AI Customer Agent

Serve right now, on any channel Always-on AI agents resolve requests, complete transactions, and hand off with context-raising CSAT while lowering costs across voice and digital.

Agent Assist

Put a coach for every agent Real-time guidance, summaries, and next-best actions in a unified desktop-integrated with your CCaaS/CRM to cut AHT and lift first-contact resolution.

Agentic Contact Center

Your contact center, now agentic Plug AI into Genesys, NICE, and Salesforce to guide conversations, automate wrap-up, and escalate with oversight plus automated QA to keep quality high.

Enterprise Search

Find the answer, not just files Enterprise search that returns grounded, explainable answers by combining analytics with LLMs-delivered with governance and secure access.

Quality & Coaching

Sentiment and Compliance Check Auto-QA on 100% of interactions with sentiment and compliance analytics plus targeted coaching plans and dashboards to improve performance.

Proactive Outreach

Reach out before the churn does Orchestrate voice, web, and message campaigns for renewals, reminders, and risk events based personalized outreach that boosts conversions and loyalty.

Looking for something else

AI Universe is expanding so we are Share your use case for a complementary feasibility test and get your PoC done in weeks

It’s not magic but nothing less sort of

Every conversation, any channel, one experience layer

Deploy AI customer agents and agent assist-multilingual, grounded, and governance-ready-to resolve requests, complete transactions, and guide agents in real time.

AI Powered Human Engagement & Experience: Conversational Self-Service

Conversational Service Agent

Natural-language self-service on web/app/chat with grounded answers and secure auth-deflects tickets and hands off to agents with full context when needed.

Transactional Concierge

Let customers do, not just ask: orders, returns, payments, appointments-integrated with CRM/ERP to raise self-service completion and cut handle time.

Proactive Support Navigator

Push status, renewal, and outage updates with two-way actions (confirm, reschedule, escalate) which reduces inbound volume and boosts CSAT.

AI Powered Human Engagement & Experience: Frictionless Support

Omnichannel Service Hub

Unify voice, chat, email, and app support into one flow with shared context-so customers move across channels without repeating information.

Case Resolution Accelerator

Surface relevant knowledge, history, and next-best actions during live interactions-cutting handling time and improving first-contact resolution

Self-to-Agent Continuity

Carry full conversation context from self-service to human agent-eliminating restarts and improving customer satisfaction.

AI Powered Human Engagement & Experience: Augmented Agents

Agent Assist Copilot

Real time prompts, suggested responses, and knowledge retrieval during interactions helping agents resolve issues faster and more consistently.

Next-Best-Action Guide

Recommend upsell, retention, or resolution actions based on context and history improving outcomes without extra effort.

Knowledge Retrieval Assistant

Pull grounded answers from internal systems and documents ensuring consistent responses.

AI Powered Human Engagement & Experience: Quality at Scale

Interaction Quality Monitor

Analyze conversations across channels to detect sentiment, compliance risks, and resolution gaps.

Automated QA Scoring

Evaluate 100% of interactions instead of sampling improving quality and compliance coverage.

Compliance & Policy Checker

Ensure agents follow scripts, disclosures, and policies reducing regulatory risk.

AI Powered Human Engagement & Experience: Proactive Care

Lifecycle Engagement Engine

Trigger reminders, renewals, and updates based on customer behavior improving retention and engagement.

Risk & Churn Predictor

Detect early signs of dissatisfaction and trigger interventions before customers leave.

Customer Health Monitor

Track usage and engagement to identify at-risk accounts and upsell opportunities.

AI Powered Human Engagement & Experience: Grounded Answers

Enterprise Knowledge Search

Natural language search across internal documents and systems returning verified, source linked answers.

Document Intelligence Assistant

Extract and summarize key details from contracts, policies, and records speeding decisions.

Multi-Source Insight Hub

Combine data from CRM, ERP, and knowledge bases into a unified answer layer.

AI Powered Human Engagement & Experience: Cross Experience Intelligence

Enterprise Scenario Simulator

Unified view of customer and employee interactions across channels enabling coordinated responses.

Personalization Engine

Deliver tailored recommendations and offers based on behavior and context.

Engagement Analytics

Measure satisfaction, response times, and resolution quality across journeys.

Analyst Speak

IDC Analyst Speak:

Building Robust Data Foundations for Day Zero of AI

Success with AI starts with data. Improving data quality and accessibility for AI is today’s top organizational priority; nine months ago, it was improving AI infrastructure. However, laying a solid data foundation for AI requires data and metadata unification, quality management, and control – treating data as a product. This is part of what we call enterprise intelligence.…

Download Spotlight Paper

We have the experience

Discover how organizations deliver AI value with Artha Solutions

One of leading bank in USA

Automate manual audit work, improving OPEX and focusing auditor time on complex tasks and cases

80% of repetitive steps automated in 90 days*

3× faster decision in frontline workflows

A global healthcare distributor

Implemented a structured AI/ML lab approach, ensuring a fast, effective, and scalable AI adoption process.

Increased efficiency by 25%, reducing manual work

Quick-Start AI/ML Lab enabled implementation in 6 weeks

For chain of retail outlets

Assortment Optimization for Stocking the Right Products to Meet Demand with AI

Hyper-localized assortments at the store level caused 5% increase in sales

~15% reduction in markdown costs

One of leading manufacturer in USA

AI predicts component failures before they happen and automates the testing of these predictive models, allowing them to scale these insights across their global factories.

Reduced Unplanned Downtime by ~25%

Reduction in Annual Maintenance Costs by ~10%

Got questions? We’ve got answers. Explore our Help Center for quick solutions, step by step guides.

See All Questions

How does AI improve customer and employee experiences without feeling automated?

Artha applies AI to deliver contextual, timely, and personalized experiences while preserving human empathy and interaction where it matters most.

What role do AI agents play in engagement and experience?

AI agents assist users by providing relevant insights, recommendations, and next-best actions while seamlessly escalating to humans when needed.

How does AI reduce support costs while improving experience quality?

By resolving routine inquiries faster and guiding complex cases intelligently, AI reduces effort and cost without sacrificing experience quality.

How do you prevent AI driven experiences from becoming inaccurate or risky?

All engagement AI is grounded in governed data, approved knowledge sources, and continuous monitoring to ensure accuracy and compliance.

Can AI experiences be personalized without violating data privacy?

Yes. Artha designs personalization using consent-based data access, role-based controls, and enterprise governance frameworks.

Partners

Start Your Data & AI Journey

Delivering value today while preparing for tomorrow requires more than insight. It demands intelligent action. With Artha Solutions’ Data & AI capabilities, organizations can unlock real-time intelligence, accelerate decisions, and drive measurable outcomes.

Let’s explore how data and AI can transform your business.

    Let's Meet

    Nov27 Artha Solutions to host Qlik AI Reality Tour 2025 – Bengaluru

    Artha Solutions to host Qlik AI Reality Tour 2025 – Bengaluru

    flag-india Thursday, 27 Nov 4:00 pm

    Artha Solutions is proud to host the Qlik AI Reality Tour 2025 – Bengaluru, an exclusive event designed to help you turn data, analytics, and AI initiatives into real business impact. Discover practical strategies, real-world use cases, and how to embed intelligence where decisions are made with speed, trust, and scale. Whether you’re driving digital … Continue reading Artha Solutions to host Qlik AI Reality Tour 2025 – Bengaluru

    Sep24 Accelerating Migration from Informatica with B’etl

    Accelerating Migration from Informatica with B’etl

    flag-usa Wednesday, 24 Sep 2:00 pm

    Informatica PowerCenter 10.5 is reaching end-of-support. Join this exclusive webinar to learn how enterprises are migrating to Qlik Talend up to 70% faster using B’etl™, an automation-driven ETL migration accelerator. Watch a live job conversion demo and hear success stories from data leaders who saved time, cost, and effort while future-proofing their data stack.

    Register Now
    Aug21 Artha Solutions & Qlik as Associate Partners for ET BFSI CXO Conclave 2025, Mumbai

    Artha Solutions & Qlik as Associate Partners for ET BFSI CXO Conclave 2025, Mumbai

    flag-india Thursday, 21 Aug 9:00 am
    Hotel Sofitel, BKC, Mumbai

    Artha Solutions and Qlik are proud to join as Associate Partners at the ET BFSI CXO Conclave 2025, taking place on 21 August at Hotel Sofitel, BKC, Mumbai.

    View All Events

    Resources